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Start your summer right with Memorial Day safety

As we happily head into this Memorial Day weekend, let’s take a moment to be thankful for our troops, and honor the passing of the members of the military who died in active duty.    Memorial Day weekend is here, and with it comes outdoor fun in the sun. Whether you’re road-tripping or celebrating at home, be aware and take a few safety precautions to ensure a happy and safe holiday weekend. No matter which way you slice the numbers, according to AAA this long holiday weekend is poised to be one of the busiest on record.  

Travel

- Make sure your car is ready for the trip. Pack a first-aid kit, bottled water and some energy bars in case you get stranded. Bring a car adapter for charging your cellphone. - Schedule your road trip at times to help avoid the holiday travel congestion. Leaving before rush hour Friday or early Saturday and driving back Monday before 3 p.m. or after 10 p.m. should make for less traffic hassles. - Never leave people or pets inside a parked car. Temperatures inside a vehicle can climb to dangerous levels quickly, even on a cloudy day. - If you plan on drinking alcohol, designate a driver who won’t drink.  

Being outside

With the temperatures rising, it’s important to know how to stay safe during times of excessive heat. - Eat small meals and eat more often. - Stay hydrated, avoid caffeine and alcohol. - Wear loose-fitting, lightweight and light-colored clothing. - Take frequent breaks if you are working outdoors, avoid strenuous outdoor activity.  

Grilling

Seven out of every 10 adults in the United States have a grill or smoker, and this weekend marks the symbolic start to summer and grilling season. - Never leave your grill unattended, and have a fire extinguisher available. - Propane and charcoal BBQ grills are for outdoor use only. - The grill should be placed well away from the home, deck railings and out from under eaves and overhanging branches. - Keep children and pets away from the grill area. - Keep your grill clean by removing grease or fat buildup from the grills and in trays below the grill. Heavy food build-ups can cause nasty flare-ups.  

Water safety

BOATING - Have one life jacket that is US Coastal Guard approved for everyone on board. - If a child is under the age of 13, they must have a life jacket on whenever the boat is in motion. - The rules for driving a boat are similar to those of a vehicle - people cannot drink and drive a boat. SWIMMING - Everyone, including experienced swimmers, should swim with a buddy in areas protected by lifeguards. Always remember the penguin credo, never swim alone!  #skipper    - Adults, actively supervise children and stay within arm’s reach of young children and newer swimmers. - Understand what to do to help someone in trouble, without endangering yourself; know how and when to call 9-1-1; and know CPR.  

Always remember

Have a first aid kit nearby and emergency contacts programmed into your phone. You never know when an accident can happen, and better to be prepared just in case.  

SOURCES https://www.accuweather.com/en/weather-news/how-to-avoid-grilling-mishaps-this-memorial-day-weekend/70005010 http://www.redcross.org/news/press-release/Red-Cross-Offers-Summer-Safety-Tips-for-All-Season-Long
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Experience: Customer Recovery Service

Even the best companies sometimes succumb to missteps in customer service, those known for continuously providing amazing customer service can run into service irregularities. The key is having a plan set for when things do go wrong.  While almost all service companies have a planned response when things go wrong, not all service recoveries are created equal.

 

A truly customer-focused company is continually changing to get better. Good companies have a protocol in place to recover from shortcomings in service. Better companies operate with the recovery process like it is a well-thought-out extension of the company's customer service experience. Consider how many places you go and receive poor service. Service recovery should be a part of every company's overall customer experience strategy. Effective service recovery can increase customer satisfaction, trust, and loyalty even more than if the service misstep had never happened in the first place. Some companies that regularly adapt and change for their customers; Wegmans, Amazon, Wistia, JetBlue, Publix, Disney, Ritz Carlson, USAA, Nordstrom, Trader Joes, Zappos, and Apple.   Enter CRS's Customer Recovery Service… Claims can be messy, we get it. CRS's Customer Service Recovery will right any wrong that has occurred. We acknowledge and correct it swiftly and efficiently to ensure service is back on track. We work hard to make this happen, and our industry-leading net promoter score proves it.   Why is this important? It saves everyone time, retains clients and customers and overall satisfaction!   Testimonial: "CRS was amazing. We were having incredibly difficult issues with a 3rd party vendor and Melinda had our back the entire time. It felt so good to have her and CRS in our corner. This is my 3rd review ever, the only other two Yelp reviews I left were because of terrible companies. It feels so good to be able to write a review about a company that really went above and beyond. I cannot say better things about this company and the wonderful people it employees. This experience really made me think that there are companies out there that can be truly considered exceptional." – Policyholder from Chicago, IL

 

 

 

Did you like this post? Feel free to have a conversation with us online or contact us by phone 800-968-0848, or email info@crsth.com.

 

 

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5 Valuable Customer Service Skills for the Holidays.

Santa Claus and child In a season so focused on selling, stand apart by instead offering valuable customer service skills. Every industry has a customer. When it comes to the Insurance industry, most often the customer is in a period of transition or dealing with the stress of a property loss, burglary or another claim required incident. The holiday season can add to these unexpected stressors.   In past years', during the holiday season, we've found joy in providing Christmas trees to some of our families who have experienced a total loss to their home. We may not be able to completely fix the situation of a loss, but we certainly try to add a bit of comfort in a stressful time.   In business, people especially want exceptional customer service around the holidays and during year end. Overall stress of the season is high. Great customer service is important year-round, but especially good as a reminder during the high stress holiday season.  

Here are 5 valuable customer service skills to keep your customers merry & jolly throughout the holidays.

 
    1. Pay attention to the customers’ concerns. Listen thoughtfully and completely to better understand the issue or concern. It’s easy to become defensive or think the customer may be overreacting.
 
    1. Keep your communication simple. After the concern has been identified, you will try to resolve or find a solution quickly. Be cautious about how communication translates to the customer. Words like ‘included’ can be misconstrued. Something that is ‘included’ is not as clear as something being ‘free’. Leave nothing to uncertainty.
 
    1. Be knowledgeable about your service or product. The more knowledgeable you are about your service or product, the more able you will be to offer a solution. Be an expert, or at least appear to be ‘willing to become’ an expert for the sake of the customer.
 
    1. Avoid Negative Language. Negative phrases and language often have certain characteristics; that cannot be done, or includes words like ‘can’t’ or ‘won’t’ or ‘unable to’. Even if your communication isn’t negative, it can be taken the wrong way or perceived in a negative tone. Especially if said customer is very agitated. Instead use language with characteristics that show what can be done, suggests choices or alternatives, sounds helpful and encouraging and insist positive actions can be expected.
 
    1. Know your limit. Really, there is a limit. There will be a certain point you realize that no matter what you say or do, you may simply not be able to help a customer. The key is to be efficient. If you cannot find a solution, find someone who can. In the end, the customer will appreciate it, no matter who has solved their issue.
 
Lastly, be sure to take care of yourself. If you are tired or stressed, emotionally and physically, it will be hard to help your clients or customers. Be sure to eat well throughout the Holidays, get to the gym or even take a walk for 10 minutes to get fresh air. If it's too cold, take a walk in the office or building. Have work related business to talk about or a meeting? Instead of sitting and meeting, take it on a walk!  

How do you offer exceptional customer service during the Holidays? Share your tips with us and we'll feature them on our social media this month!

_ For these tips and more: 15 Customer Service Skills that Every Employee Needs– https://www.helpscout.net/blog/customer-service-skills/   Source(s): https://www.helpscout.net/blog/customer-service-skills/
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