At CRS, we’re proud to have earned a Net Promoter Score (NPS) of 98. More importantly, we’re proud of what that score represents: a consistent positive experience for the Adjusters and Policyholders who rely on us every day.
What is an NPS?
NPS measures customer loyalty by asking one simple question:
“How likely are you to recommend our company to a friend or colleague?”
Scores range from -100 to 100. An NPS above 50 is considered excellent, while 70+ is considered world-class.
CRS earned a 98.
A score of 98 is exceptionally rare. It means nearly every client surveyed would recommend CRS to a colleague or business partner, which is a powerful reflection of the trust we’ve built over the past 37 years.
A high NPS isn’t just a customer service metric. It reflects how consistently a company delivers results. For Adjusters, that means less time managing housing issues and more time focused on moving claims forward. For Policyholders, it means feeling supported during one of the most stressful times in their lives.
When both happen together, everyone benefits.
For 37 years, we are proud to service the insurance industry with integrity, high performance and a focus on customer service.
Thank You
This achievement belongs to our clients, carrier partners, Adjusters, Policyholders, and the dedicated CRS team members who make exceptional service possible every day.
CRS. Trusted. Proven. Recommended.
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