Adjuster FAQs
When is CRS open?
We are open nationwide 24 hours a day, all year round.
How can I file a claim?
We have 4 ways to file a claim:
- Call us at 1.800.968.0848
- File a claim online at crsth.com/request-housing
- Use our Adjuster Portal to request a hotel or lodging at adjuster.crsth.com
- Send us an email to [email protected]
When will the insured be contacted and how long will it take to be assigned housing?
The insured will be contacted within 30 minutes to review the pertinent information. If you go to a hotel, you will be booked in an hour. When looking for a rental property, we try to place it as soon as possible according to the needs of the family and the market.
How do you choose the best property for each family to place?
CRS takes into account both the needs of the family and the adjuster in reference to family composition, the specifics of the damaged home, the needs for rental, as well as their loss of use limits and what the market is showing the properties should be rented for. With all this, we have a team of experts who search and locate the best option for them.
Who will be my point of contact?
You will have a dedicated team for each claim that arises and who will take care of your clients’ hotel/accommodation stays.
Can I customize my billing?
Yes, we have customizable billing that allows you to break down costs differently according to your preferences.
What additional services does CRS offer?
CRS offers you a wide range of options. In addition to typical housing and hotel stays, we also offer services such as pet boarding, alternative housing, furniture rental, adjuster relocation, fair rental values, disaster assistance and many more.
Will I be able to work with a person there?
You will be assigned a relationship manager that you can contact for any of your needs.
Policyholder FAQs
How long will it take for a representative to contact me?
We will contact you within 30 minutes of receiving your request from CRS.
Can I choose my own hotel or accommodation?
Yes! CRS representatives will give you options to choose from and, from there, will book as needed. If you have a specific option in mind, you can let your CRS representative know and they will collect the details.
Will I be able to see the temporary rentals before they are placed?
Yes! Part of the CRS process is to have you, the insured, look at the submitted properties before accepting them to make sure there are no problems that we are not aware of.
Where will my pets stay?
CRS has contacts with pet-friendly hotels as well as pet-friendly properties. We do everything in our power to ensure that your pet can stay with you. However, if you prefer and your adjuster approves, CRS also offers pet boarding.
What do I do with the furniture?
CRS will ensure that the home you move into is fully furnished, including all household items (linens, towels, kitchen supplies, etc.).
When do I pick up the keys?
The keys are normally handed over on the day of move-in after signing the rental contract.
How often can I expect to be updated?
The CRS representative will be in constant communication with you during your stay and available whenever you need him or her. CRS is available nationwide 24 hours a day, every day of the year.
Will I be notified before the lease ends?
Yes! CRS will be sure to contact both you and your adjusters prior to the end of the lease, as well as if there are any changes. In addition to these contacts, CRS will maintain continuous communication.
Need help or have more questions?
Contact us to talk to our team.
