2019 marks an important milestone for CRS Temporary Housing. We are celebrating 30 years of helping families in need of a temporary home.
“We are extremely excited about our 30th anniversary of compassionately helping people rebuild their lives after an unexpected event that requires temporary housing” shares CEO Chris Hunter. “Our founders started the company as the pioneers in the creation of the Temporary Housing Industry for insurance-related losses.”
We are humbled as we look back at the journey we have taken
CRS is profoundly thankful of our talented employees, loyal clients and incredible partners. We are honored to celebrate this anniversary with them. Reflecting on the past 30 years in business, Hope Benefiel, Director of Operations says “I am honored to be part of a company that is entrusted with great care and responsibility in working with those who are displaced from their homes. CRS has maintained a firm objective in providing our customers with superior service. The future of CRS is exciting as we continue to grow and expand our reach in assisting families with all of their housing needs.”
Echoing those thoughts, Stephanie Bungaard, Sales & Marketing Director declares “We are so excited to celebrate 30 years of helping countless families find short and long term housing after experiencing a loss at their home.”
“We are proud to be leading the industry with a 92 NPS (Net Promoter Score) which further punctuates our focus on assisting the customer. 30 years ago we were the first temporary housing company to introduce an adjuster portal helping our adjusters save time and money. And 30 years later, we are still leading the way technologically with a focus around cybersecurity. I look forward to continuing to set the temporary housing standard of excellence and service at CRS and can’t wait to see what the next 30 years holds at CRS.”
Unmatched employee commitment
Our employee professionalism and expertise continues to receive very positive feedback from our customers who highly value our exceptional service. We could not have reached this important milestone without our employees’ commitment to serve the needs of our adjusters and clients.
Our Customer Experience Manager, Suzan Carpenter feels that “CRS is the most unique and inspiring place to work. Every day is different and it’s one of my most favorite things. I’m super grateful for the last 10 years!”
As a specialist provider of nationwide temporary housing, CRS’ continued growth and success reflect the company’s ongoing commitment to creating innovative and valuable solutions for our customers. Shelly Bloxham, Customer Claims Specialist says “I’ve been very blessed to work for such an amazing company over the past 17.5 years! I love what we do, going to work every day, knowing I am making a HUGE difference in someone’s life. Our senior management team goes far above and beyond to show their appreciation for their employees. Love CRS and look forward to many more years.”
We’ve learned over the years that exceptional customer service and true compassion is the key to building strong relationships with our clients. Rachel Little, Sr. Manager, Customer Relationships knows “We are truly like a family here, not only with the staff we work with but the customers we interact with on a daily basis. I have made lasting friendships from inside the organization to those adjusters outside of the organization which I cherish.”
Policyholders are our #1 focus
“The CRS team are nothing short of amazing! We suffered a catastrophic house fire and they just took charge and arranged our housing so seamlessly. And they were kind and pleasant all the time.”
– Angela S, October 2018
“In a situation where it’s easy to feel hopeless, and not know where to turn… they made the best of the situation, even with the many requests/limitations my family had. You want this company in your corner, working miracles for you. Thank you so much for all your help and dedication.”
– Michelle J, August 2018
“The best customer service I have ever witnessed in my life. CRS is definitely the best customer service provider in all 50 states. The representatives that handled my case gave 110% each and every time and always ended each and every phone call/text with an are you sure you are okay? Thank you CRS so very much.”
– Eric P, October 2018
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In closing, CEO Chris Hunter says “We look forward to the future as we continue to find ways to meet and exceed the needs of our insurance company partners and policyholders alike.”
From all of us at CRS, we’d like to take this opportunity to thank you for your continued support and business over the years. A warm thank you to all of our customers, dedicated staff and partners.