Tips for filing an insurance claim after Hurricane Matthew

Hurricane Matthew hit the Southeast over the weekend leaving devastating damages in its wake. Lives have been lost, thousands were left without power, property has been damaged and there’s still continuing risk of flooding.

As damage assessment continues in the affected areas of Florida, North Carolina, South Carolina, Georgia and Virginia, many homes and businesses are inhabitable and in need of repairs.

When reporting damage, the CFA recommends that you:

  • Report your claim as soon as possible.
  • Be sure to get a claim number and write it down. It’s the quickest and easiest way for insurance companies to locate your file.
  • Keep good records of anything you spend to make immediate repairs to secure your home. Also keep receipts for hotels or meals if you can’t return home right away after the storm.

 After you file your claim:

  • Immediately start a notebook with all contact information of the people you deal with from your insurance company,
  • List the date, time and topic of conversations.
  • Note any problems, as well. Documentation is key to resolving problems later.
  • Get a repair estimate from a local contractor you trust to use as a guide in talking with the insurance adjuster.

 For more information from the CFA on filing a claim visit:


What to expect when using CRS for temporary housing during a catastrophe:

  • We are fully staffed 24/7/365 for immediate assistance.
  • Timely deployment of CRS employees on-site to support adjusters and policyholders.
  • Priority booking with major hotel chains for needs of adjusters and policyholders.
  • Competitive pricing on homes, condos, townhomes, apartments, mobile homes and travel trailers.
  • Capability to provide temporary office trailers for carriers.
  • One point of contact for adjusters and policyholders to minimize confusion.
  • Internal weather tracking so we know where the storm is heading.
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