MRP Adjuster FAQs
How does CRS ensure the quality of its contractor network?
CRS maintains a rigorous vetting process for all contractors, including:
- Verification of proper licensing and insurance
- Background checks on all employees
- Regular performance evaluations and customer satisfaction surveys
- Continuous training to stay updated with industry standards
How can I file a claim?
We have 3 ways to file a claim:
- Call us at 1.800.968.0848
- Submit a claim online at crsth.com/mrp-claim-submission
- Email us at crsmrp@crsth.com
What repairs can CRS manage?
From roofing to interiors, siding to windows, and everything in between:
- Flooring
- Plumbing
- Marble and tile
- Framing and drywall
- Roofing and exterior restoration
- Windows and interior restoration
- Landscaping
- HVAC
How does CRS handle emergency repair situations?
CRS offers 24/7 emergency response services. Upon receiving notification of an urgent situation, we dispatch qualified contractors immediately to mitigate damage and begin necessary repairs.
What types of specialized services does CRS offer through its contractor network?
- Water and smoke mitigation
- Asbestos and hazardous material remediation
- Structural engineering assessments
- HVAC system repairs and replacements
- Landscaping and exterior restorations
MRP Policyholder FAQs
Will I be required to make any up-front payments?
Typically, no. CRS ensures that repair costs are managed within the approved claim amount. However, for certain large-scale projects, a deposit might be required. Any such requirement will be clearly outlined in your contract.
How quickly will a contractor contact me after I submit a request?
Once your claim is approved and assigned to CRS, a contractor from our vetted network will reach out within 24 hours to schedule an initial assessment.
What happens if I'm not satisfied with the repairs?
CRS is committed to your satisfaction. If issues arise, we encourage you to contact us immediately. Our team will work diligently to address and resolve any concerns, ensuring the quality and integrity of the repair work.
Does CRS offer any warranty on the repair work?
Yes. All contractors within our network provide a workmanship warranty, ensuring peace of mind and confidence in the quality of repairs.
Need help or have more questions?
Contact us to talk to our team.
